Porreda Gifts are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
PO Box 9160
Phone: 01202 769554 or 01202 765216
Fax: 01202 765216
151 1839 26
Making A Purchase Porreda accepts orders over the internet and will confirm these have been received by sending an email back to you immediately. In this email we will include your order, your name, address, delivery address and the cost.
PLACING AN ORDER:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Please order as soon as you have chosen which gift you require, even if your function is not for several months. Order the maximum number you think will be required and confirm numbers 2 weeks before your delivery date. (4 weeks for personalised gifts.)
Please Note. If you are unsure of your exact numbers, please telephone your order into the office or select pro forma in payment options and contact us directly with your payment details.
These are invoiced on a pro forma basis and sent via Royal Mail 2nd class as standard, delivery is charged at cost. These can be returned within 14 days and credited (less postage).
Please phone to discuss your requirements - 01202 769554 or 01202 765216
PRICES DO NOT INCLUDE VAT. VAT calculated @ 20%.
For larger quantities over 100, please contact us for a quote.
Gifts are individually wrapped free of charge in Gold, Silver, Blue, Red, Pink, Lilac, Ivory, Black or Green. Please specify when placing an order. (Gifts will be wrapped in Gold if no specification is made on order). (Excluding Personalised Glassware, Table Favours, Promotional Merchandise & Commemorative Gifts - or unless stated).
HOW TO PAY:
We accept payments by all major credit/debit cards (except American Express), BACS, PayPal, cheque or cash. We use Actinic Pay for all credit card transactions and full payment will be taken on placing your order. If you wish to pay with an alternative method or are unsure of your exact numbers, select pro forma payment and please contact us 01202 769554 with your payment details and 50% deposit will be taken.
The company reserves the right to charge interest on all accounts not settled within the agreed settlement terms as above. Interest rate charges will be 1% above the current base rate.
All fees incurred in the recovery of monies due to Porreda Gifts will be charged to 'You' the customer in full.
RETENTION OF TITLE:
All goods remain the property of Porreda Gifts until they are paid for in full.
DESCRIPTION OF GOODS:
We have tried to give an accurate impression of all the gifts but some items may vary slightly in colour and size. Manufacturers may make changes of designs from time to time which are therefore beyond our control. Any change we consider to be significant will be notified in advance where possible. Please note - all references to silver and gold are a colour guide only unless otherwise stated.
The company reserve the right to alter any prices or specification at any time without notice and all goods are sold subject to price and conditions at the time of delivery.
Where possible all sizes are shown in centremeters, these are approximate and may vary slightly, as may colours and designs.
We do not pass any confidential information over the internet.
ALL of your personal details and any orders details you submit to us, will remain in an encrypted format on our server. Only we can read them with the use of a password.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Please enter your required delivery date in delivery instructions when placing your order. All orders are despatched by overnight carrier, except those shown in 'Gift Delivery'. The carrier will need a signature for your order and goods will not be left without this. Delivery with FedEX is Monday to Friday from 8.30am until 5.30pm.
FREE for orders over £150 excl vat, otherwise our standard delivery is only £9.25 + vat to UK Mainland Addresses. (Excluding Personalised Glassware & Commemorative Gifts) or those outside UK Mainland will be charged delivery at cost. Saturday delivery available. See 'Gift Delivery' section for all prices.
Tax Charges Prices are quoted EXCLUDE VAT,
Credit Card Security When the order is placed at our website, to pay by credit card we will use Actinic Pay:
Actinic Payments is a processing system for secure online and offline payments for Actinic ecommerce software.
Powered by CreditCall, a robust and reliable infrastructure, Actinic Payments offers the highest level of functionality of any secure internet payments system compatible with Actinic products.
Highly secure with sophisticated fraud screening
Full PCI-DSS Level 1 compliance
Sophisticated fraud screening enabled through The 3rd Man, 3D Secure, CVV2 and AVS
Guarantee All orders carry a statutory 14 day money back guarantee (excluding any postage costs). Goods must be returned within 14 days in their original condition and packaging for a full refund or replacement. We will only accept up to 10% returns on unused gifts, provided they are returned unopened and undamaged within 14 days after receipt of goods. (This does not apply to engraved gifts and special orders which do not appear in our catalogue or on our website)
Returns must be sent with proof of delivery; we are not responsible for goods lost in the post.
Important - Porreda Gifts is not responsible for goods left at the function venue for collection and credit. It is the responsibility of 'You' the customer to return the goods directly to our premises. (See 'Contact Us' for our address).
Any goods damaged in transit must be notified within 48 hours of receipt and Porreda will arrange for collection. No claims for short/damaged deliveries can be entertained unless the Company receives written notification within 3 working days.
Reaching Us If you need to reach us, please email us using the link on the contact us page, alternatively, you can call on 01202 769554 (International +44 01202 769554) or fax us on 01202 765216 or write to us at PO Box 9160 Bournemouth BH1 9DZ United Kingdom - Main Land
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Our products are manufactured to the highest quality and we aim for complete satisfaction. We guarantee to exchange merchandise or refund your money (excluding any postage costs). if you are not completely satisfied.
The goods must be returned in their original condition and packaging within 14 days of purchase. Please telephone 01202 769554 for instructions on returning damaged or unsatisfactory items.
PLEASE NOTE - Excludes engraved or personalised items and rings (these are made to order) and due to hygiene reasons, earrings can only be exchanged or refunded if they are found to be faulty. Any delivery charges will not be refunded and you are responsible for any delivery costs to return the goods to our office.